Aurora Cleaning LLC Return and Refund Policy

1. Satisfaction Guarantee

At Aurora Cleaning LLC, we strive to provide the highest quality commercial cleaning services. If you are not completely satisfied with our services, please contact us within 24 hours of the service completion, and we will address your concerns promptly.

2. Refund Policy

a. Service Dissatisfaction

If you are dissatisfied with the cleaning service provided, please contact us within 24 hours of the service completion. We will offer the following options:

• Re-Cleaning: We will arrange a time to re-clean the areas of concern at no additional charge.
• Partial Refund: If re-cleaning is not possible or satisfactory, we may offer a partial refund based on the extent of the dissatisfaction and the specific issues encountered.

b. Prepaid Services

If you have prepaid for a package of cleaning services and wish to cancel the remaining services, you may be eligible for a prorated refund for the unused portion of the services, less any discounts applied for prepaid packages.

3. Cancellation Policy

a. Single Service Appointments

• Notice Period: If you need to cancel a single service appointment, please provide at least 24 hours’ notice.
• Late Cancellations: Cancellations made less than 24 hours before the scheduled service may incur a cancellation fee of [X]% of the service cost.

b. Recurring Service Agreements

• Notice Period: For recurring service agreements, a [X]-day notice is required for cancellation.
• Early Termination Fee: If the agreement is terminated without the required notice, an early termination fee of [X]% of the remaining contract value may apply.

4. Non-Refundable Situations

Refunds will not be provided in the following situations:

• Services performed to the agreed-upon standard and satisfaction.
• Cancellations made after the service has been rendered.
• Services not completed due to the Client’s lack of access to the premises or unsafe conditions.
• Discounted or promotional services, unless otherwise stated in the promotion terms.

5. Process for Refunds

To request a refund, please contact us at (800) 505-6561 or email us at Contact@auroracleaning.top with the following information:

• Your name and contact details
• Date and location of the service
• Reason for the refund request

Our team will review your request and respond within [X] business days. Approved refunds will be processed within [X] business days and credited back to the original payment method.

6. Changes to the Policy

Aurora Cleaning LLC reserves the right to amend this Return and Refund Policy at any time. Clients will be notified of any significant changes. Continued use of our services after such amendments will constitute acceptance of the new policy.

7. Contact Information

For any questions or concerns regarding this Return and Refund Policy, please contact us at:

Aurora Cleaning LLC
Address: 303 N Center St Unit C, Pierson, FL 32180
Phone: (800) 505-6561
Email: Contact@auroracleaning.top